Shipping Policy

This Shipping Policy explains how Rashmi Enterprise Ltd ("we", "us", "our") processes and ships orders placed through All About Diecast. It covers processing times, shipping charges, estimated delivery windows, tracking, and how we handle delayed, damaged, lost or misdirected shipments.

By placing an order with us, you agree to the terms set out below alongside our Terms & Conditions.

Orders are typically processed within [Order Processing Time] of payment confirmation, excluding weekends and public holidays. During sale periods or high-demand launches, processing may take slightly longer — we'll note this on the site if it applies.

Orders are not shipped or delivered on public holidays.

We currently ship to addresses within India. If you are located outside India and would like to place an order, please contact us at [Support Email] before ordering so we can confirm whether delivery to your location is possible.

Shipping charges are calculated at checkout based on your delivery address and order weight. As a general guide:

• Standard shipping: [Shipping Fee]
• Free shipping applies on orders above [Free Shipping Threshold]

Exact shipping charges for your order are always shown before you complete payment.

Once dispatched, orders typically arrive within [Estimated Delivery Window], depending on your location. These are estimates, not guarantees — occasional delays can occur due to courier volume, weather, or circumstances outside our control.

Once your order ships, you'll receive a tracking number by email (and WhatsApp, if you've opted in) so you can follow its progress. You can also view order status anytime from My Account → Orders.

If your order hasn't arrived within the estimated delivery window, please check your tracking link first. If tracking shows no movement for an extended period, or your delivery window has clearly passed, contact us at [Support Email] with your order number and we'll investigate with the courier on your behalf.

Every order is packed with collector care, but transit damage can occasionally happen. If your package or product arrives damaged:

• Do not discard the original packaging.
• Take clear photos of the box, packaging and the damaged item.
• Contact us within [Return Window] of delivery at [Support Email].

See our Refund Policy for how damaged items are resolved.

Please double-check your shipping address before completing checkout. If you notice an error immediately after placing your order, contact us right away at [Support Email] — we can usually amend the address before dispatch, but cannot guarantee changes once an order has shipped. Orders returned to us due to an incorrect address may incur a reshipping charge.

In the rare event that a courier confirms a package as lost in transit, we will work with you to arrange a replacement or refund in line with our Refund Policy. Please allow us time to raise and complete an investigation with the courier before a resolution is issued.

Questions about a shipment or this policy? Reach us at:

• Email: [Support Email]
• Phone: [Phone Number]
• Business Hours: [Business Hours]
• Address: [Business Address]