Privacy Policy

We collect information you provide directly to us, including:

• Account details — name, email address, and password (encrypted).
• Contact details — phone number and WhatsApp number, where provided.
• Shipping details — delivery address, city, state, PIN code and country.
• Order details — items purchased, order history, and wishlist selections.
• Communications — messages you send us via our contact form or email.

We do not collect or store full payment card details — these are handled directly by our payment processor (see Payment Information below).

We use the information we collect to:

• Process and fulfil your orders, including shipping and delivery updates.
• Create and manage your account, addresses, wishlist and saved coupons.
• Respond to enquiries and provide customer support.
• Send order confirmations and, where opted in, WhatsApp shipping updates.
• Maintain the security and integrity of our platform.
• Comply with applicable legal and tax obligations.

We use essential cookies and local storage to keep you signed in, remember items in your cart, and maintain basic site functionality. We do not use cookies to sell your data to third parties. You can control or clear cookies through your browser settings, though doing so may affect parts of the site, such as staying signed in or retaining your cart.

We may use analytics tools to understand how visitors use our site — for example, which pages are viewed and how the site performs — so we can improve the shopping experience. Analytics data is generally aggregated and does not identify you personally. [Analytics Provider Details]

Payments are processed securely by Razorpay. When you check out, your payment details are sent directly to Razorpay's secure systems — we never see or store your full card, UPI or banking credentials. We do retain a record of the transaction (amount, order reference, and payment status) to confirm and support your order.

We work with trusted third-party services to operate our platform, including:

• Supabase — for secure account authentication and database storage.
• Razorpay — for payment processing.
• Google — for optional sign-in, if you choose to use it.
• Shipping and courier partners — to deliver your order.

Each of these providers processes data under their own privacy and security practices. We only share the information necessary for them to perform their service.

We use industry-standard safeguards to protect your information, including encrypted connections (HTTPS), access-controlled databases with row-level security, and encrypted password storage. No method of transmission or storage is 100% secure, but we work to protect your data using practices appropriate to the sensitivity of the information involved.

We retain your account and order information for as long as your account remains active, and for a further [Data Retention Period] afterward to meet accounting, tax and legal obligations. You may request deletion of your account and associated personal data at any time — see Your Rights below.

Depending on applicable law, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information via your account settings.
• Request deletion of your account and personal data.
• Withdraw consent for optional communications (such as WhatsApp updates) at any time.

You can manage most of these directly from My Account → Settings, or by contacting us using the details below.

For privacy-related questions or requests, contact:

• Email: [Support Email]
• Phone: [Phone Number]
• Business Hours: [Business Hours]
• Address: [Business Address]
• Business Registration: [Business Registration Details]
• GST Number: [GST Number]